Support Policy Page

 1. Customer Support

   - Inquiries: For any questions about our products, orders, or services, customers can contact our support team via phone at 9051430698. We aim to respond to all inquiries within 24 hours.

   - Order Issues: If you experience any issues with your order, such as receiving the wrong product or a damaged item, please reach out to us immediately. We will coordinate with the seller to resolve the issue.

   - Returns & Replacements: All requests for returns or replacements must be made within 7 days of delivery. We will work with the seller to ensure any eligible issues are addressed promptly.

 

 2. Seller Support

   - Listing Assistance: If you need help setting up or managing your product listings, our team is available to provide guidance. Please contact our support for assistance with product descriptions, images, and pricing.

   - Account Management: Sellers experiencing issues with their accounts or having difficulty accessing their dashboard can reach out to support for troubleshooting.

   - Dispute Resolution: In the event of a dispute between a buyer and a seller, ANANDAMOYEEINDIA will mediate to ensure both parties reach a fair resolution. However, the final responsibility for the resolution rests with the seller and buyer.

 

 3. Technical Support

   - Website Functionality: If you encounter any technical issues on ANANDAMOYEEINDIA.com, such as problems with product orders, listings, or navigation, please notify our technical team. We strive to fix any bugs or issues as soon as possible.

   - System Downtime: In case of scheduled maintenance or unexpected downtime, we will notify all users in advance. We aim to minimize disruptions and restore services promptly.

 

 4. Communication Channels

   - Phone Support: You can reach our support team at 9051430698 during working hours (Monday to Saturday, 9 AM to 6 PM).

   - Email Support: For non-urgent issues, you can email us at support@anandamoyeeindia.com, and we will respond within 1-2 business days.

 

 5. Feedback & Suggestions

   - We value your feedback and suggestions for improving our services. If you have ideas or recommendations, please feel free to share them with us. Your input helps us enhance the platform for both buyers and sellers.